When booking a room at a hotel or guesthouse, five-star or not, I think the very least that guests ask for is a sense of assurance from the management. We don’t want to arrive at the hotel just to be told they have oversold their rooms.
Every time I book a room online, I have almost always emailed them in advance to confirm my booking, which is also the case with Hatyai Backpackers Hostel recently.
As I will be travelling to Hatyai during one of the peak periods this year, I had to book my accommodation in advance in order to secure a place at a reasonable rate. This time I chose to stay in a 8-bed mixed dorm.
After booking (Hatyai Backpackers Hostel offers online payment via paypal), I called them to check if they had received my payment. A voice on the other end of the line politely told me his boss was in a meeting and was not able to check for me at that moment.
However he told me in a friendly, reassuring tone not to worry as the boss would get back to me soonest. After the call I also shot Hatyai Backpackers Hostel a message on Facebook so that they would not forgot to attend to me.
Later the same evening I got a reply, which read, “Its done. Dont worry be happy”. I think what they did was more than just a confirmation of my booking; it was also reassurance and hospitality. This reminded me the Thais’ “sabai sabai” (easy/relaxed) culture, which I really dig.
Hatyai Backpackers Hostel also took the initiative to send me a proper email to confirm my booking. Kudos for the great pre-stay impression!
P/S: This post is NOT an advertorial.